Course Objective

• Explain how coaching is directed toward improving day-to-day job    performance
• Play the counselor role throughout the organization
• Define the mentoring concept
• Explain how to match mentors & mentees

Course Outline

• Coaching as a problem–solving tool directed toward improving day-to-day job performance
• The role of a coach and the basic skills needed
• The coaching model (A7-stepguide for conducting a coaching meeting)
• A results – based counseling framework
• How individuals can affect counseling patterns
• The ins & outs of effective counseling
• Mentoring
• Formal Vs. informal mentorship
• Purposes of mentoring programs
• How to match mentors & mentees

Who Can Benefit?

• Employees, managers