Course Objectives

• Understand what makes an effective executive secretary
• Be a strategic partner to his boss
• Learn better ways to think on his feet with powerful decision making techniques.
• Analyses and maximize his use of time
• Improve his communication skills
• Take responsibility and manage crises
• Understand why difficult people are difficult
• Achieve confidence through assertiveness
• Continue personal development using an action plan
• Work under pressure to achieve objectives
• Understand the different methods used in storing information
• Implement the easiest, safest method suitable for work environment
• Successfully organizes meetings

Course Outline

• Professional Image
• Problem-Solving and Decision-Making Model
• Job definition and analysis.
• Identification of personality type.
• Increasing productivity.
• Developing a work plan.
• Upper management recognition.
• Influencing people.

Effective Communication

• What is communication?
• Communication barriers
• Use body language effectively
• The key steps in the problem-solving and decision-making model
• The purpose and benefits of each step in the model
• Why managers often fail to thoroughly follow the model when dealing with day-to-day work problems
• Teams  and decision-making
• Different strategies that can be used in decision-making
• The appropriate decision-making strategies in different situations
• Dealing with Difficult People

• Identify the types of difficult people
• Why difficult people are difficult
• Deal with difficult people
• Use your communication skills to:
  • Control your behavior
  • Select appropriate ways of behaving
  • Influence others behavior

• Give and receive feedback effectively
• Improve performance and manage others
• Carry out disciplinary procedures and interviews
• Action plan of how to deal effectively with difficult people and get results
• Time and Stress Management
• Analyze time usage.
• Work prioritizing and scheduling
• Travel arrangements.
• How to use telephone.
• Organizing Meeting:

• What makes good meetings good / bad meetings bad?
• Obstacles to meeting effectiveness
• Key Characteristics of an effective meeting
• Meeting rules
• Meeting process
• Agenda setting
• Meeting evaluation
• Meeting room
• Recording devices

Who Can Benefit?

• Procurement and management staff