Course Objectives

• Understand what makes an effective PA/Executive Secretary
• Contribute his manager's success through aligned objectives
• Analyses and maximize his use of time
• Improve his communication skills
• Take responsibility and manage crises
• Achieve confidence through assertiveness
• Continue personal development using an action plan
• Work under pressure to achieve objectives
• Understand the different methods used in storing information
• Implement the easiest, safest method suitable for work environment
• Successfully organizes meetings

Course Outline

• Professional Image

• Job definition and analysis.
• Identification of personality type.
• Increasing productivity.
• Developing a work plan.
• Upper management recognition.
• Influencing people.

• Effective Communication

• What is communication?
• Communication barriers
• Use body language effectively

• Business Letter Writing

• Understand the conventions of letter writing
• Plan letters to reduce writing time and produce desired results
• Get started easily
• Finish with impact
• Suit structure to purpose
• Write concisely and clearly
• Spot cliches, jargon and padding
• Constructive self-analysis.

• Dealing with Difficult People
• Identify the types of difficult people
• Understand why difficult people are difficult
• Deal with difficult people
• Use your communication skills to:

• Control your behavior
• Select appropriate ways of behaving
• Influence others behavior

• Give and receive feedback effectively
• Improve performance and manage others
• Carry out disciplinary procedures and interviews
• Action plan of how to deal effectively with difficult people and get results
• Time and Stress Management

• Analyze time usage.
• Work prioritizing and scheduling
• Travel arrangements.
• How to use telephone.

• Organizing Meeting

• What makes good meetings good / bad meetings bad?
• Obstacles to meeting effectiveness
• Key Characteristics of an effective meeting
• Meeting rules
• Meeting process
• Agenda setting
• Meeting evaluation
• Meeting room
• Recording devices

• Filing System

• Needs of filing systems.