Course Objectives

• Understand the characteristics of effective communicators
• Identify barriers to effective communication
• Recognize and assess his own communication style
• Understand of how his behavior impacts others and the way others respond to him
• Choose words that are appropriate for a particular situation
• Use verbal and nonverbal techniques
• Learn techniques for giving and receiving constructive feedback
• Sharpen his listening skills
• Improve telephone communication skills
• Solve problems
• Deal with conflict and build group commitment
• Work with difficult people
• Encourage new ideas

Course Outline

• Communication and Interpersonal Skills
•  Importance
•  Elements
•  Methods
•  Obstacles
• How to Recognize your Communication Ability
• Assertiveness Theory and Interpersonal Skills
•  Listening Skills
• Speaking Skills
• Questioning Skills and Techniques
• New Workplace and Communication
• Understanding Perceptions and Expressing Emotions
• Verbal and Non-Verbal Skills as a Tool to Create Shared Meaning
• Motivation to Sustain Cooperative and Productive Work Relationships
• Synergistic Impact
• Emotional Control

Who Can Benefit

• Who want to improve their communication skills, analysts, customer service and support personnel, and managers