Course Objectives

• Average Emotional Intelligence (EI) to improve your effectiveness as a leader
•  Identify the core competencies of Emotional Intelligence
•  Gain an honest and accurate awareness of your EI strengths and weaknesses
•  Achieve greater personal effectiveness through self-management tools and techniques
•  Harness the social and emotional potential of your team to improve performance
• Integrate and apply EI to develop and transform your personal and professional potential

   Course Outline

• Fundamentals of Emotional Intelligence
• Establishing a common definition of EI
• The benefits of EI in the workplace
•  Assessing Your Emotional Intelligence
• The value of the EI Competency Model
• Measuring and interpreting your EI
•  Increasing Self-Awareness
• Recognizing and affirming your emotions
• Developing personal authenticity
• Mastering Self-Management Techniques
• Applying EI best practices
• Gaining greater control of your actions
• Building Social Awareness and Interpersonal Effectiveness
• Reading the emotional landscape
• Creating a positive EI environment
• Facilitating effective communication
• Enhancing Team Performance Through Relationship Management Tools
• Improving team dynamics
• Balancing individual team member roles
• Becoming an Emotionally Intelligent Leader
• Bridging the gap between management and leadership
• Demonstrating emotionally intelligent leadership
• The leader as coach
• Embedding the EI framework

Who Can Benefit?

• Managers leaders or anyone wishing to broaden and improve their self-management and interpersonal skills in order to become more effective in the workplace.