Course Objectives:

• Understand the leadership competencies and attributes.
• Distinguish between decision making and problem solving processes
• Identify obstacles to decision making processes
• Identify thinking skills and verbal behaviors that promote and hinder decision making
• Identify and apply the tools used in the decision making processes
• Distinguish between the value of team and individual decision making
• Define the role and key actions of the facilitator
• Recognize the accountabilities and responsibilities for organizational decision making

Course Outline:

• Leadership
  • Functions of Management
  • Knowledge, Skills & Competencies
  • Traits of a Leader
  • Leadership Attributes
  • Situational Leadership
  • The Equity theory
  • The Contingency theory
  • Analyzing Decision Making
  • Identifying Decision-Making Styles
  • Types of Decision-Making
• Reaching a Decision
  • Deciding Whom to Involve in a Decision
  • Using Analytical Methods
  • Generations Ideas
  • Developing Creative Thinking
  • Assessing the Validity of Ideas
  • Gathering Information
  • Forecasting the Future
  • Minimizing Risks
  • Making your Decision
• Implementing a Decision
  • Communicating a Decision
  • Discussing the Progress of a Decision
  • Overcoming Objections
  • Monitoring Progress
• Problem Solving
  • Steps to Problem Solving