Course objectives

• Understand of the philosophy of TQM
• Understand cost of quality concepts
• Understand how to use the quality management system in all parts of his organization
• Understand quality improvement process

Course outline

• Understand Basic quality methods

• The World of Quality Management
• The Philosophy of Quality

• The Structure of Quality
• Quality systems
• The TQM Approach

• • The philosophy and underlying principles of TQM.
  • The key elements of TQM.
• Tools and Methods
• The Economy of Quality Management
• The approach
• The Documentation

• Quality Management and Leadership
• Responsibilities and Structures

• Audits

• Goals and Approaches
• Audits and their variations
• Checklists and Tools

• Conducting Audits
• The Expert Focus

• The Psychological Approach
• The Leaders Challenge
• Reports and Communication
• Reporting to the Management

• Correctional Steps
• Follow up

• Communication to the Staff
• Shop floor

Who can benefit?

• Individuals aspiring to careers in quality assurance
• quality management, executives and managers who recognize the need to change and improve the quality performance of their organizations
• executives and managers who recognize the need to change and improve the quality performance of their organizations