Course objective

• Understand Costs of satisfaction vs. satisfaction
• Lead Change as a tool for leading teamwork and motivating customers
• Create Supportive, less stressed work environment
• Customer-oriented leadership

Course Outline

• What is Quality Customer service;
• Developing targets and processes
• Allocating priorities
• Costs of Customer Satisfaction vs. Dissatisfaction
• Change as a Tool for Leading Teamwork and Motivating Customers
• Supportive, Less Stressed Work Environment
• Customer-Oriented Leadership

Who Can Benefit?

Supervisors and managers who lead a customer service team