Course objective

• Understand the main activities of the training function.
• Establish a system for the administration of training courses.
• Communicate effectively with all contacts.
• Create a good image of the department.
• Design templates for a variety of training administration uses.
• Establish and maintain a variety of reference systems to support the needs of the department.
• Establish and maintain a training record system.

Course objective

 The Training Department, Training Records

• role of training and development
• policies, plans and personnel
• the importance of corporate objectives policies and plans
• training staff
• The role of the training administrator and others within the department.
• Training Records
• Establishing a training records system.

• Role of Trainer Consultants Training Needs Forms and Handouts
• A Systematic Approach

• Identifying training needs
• The role of training objectives and course evaluation
• Liasing with line managers
• Principal training methods
• sources of information

• Forms and Handouts

• principles of good design for course materials
• The features and content of evaluation forms.
• The role of a trainer: an understanding of the roles and responsibilities of a generic trainer
•  What trainers expect from the training administrator.

• Using Consultants

•  the advantages and disadvantages of using outside consultants avoiding misunderstandings

• Customer Service Skills Communication Skills

• how to provide excellence customer service to both internal and external customers
• Effective Face-to-Face Communication
• Professional Telephone behavior
• Interacting confidently and positively with others
• Dealing with difficult people
• Listening and questioning effectively

• Getting Organized

• Managing time
• Planning ahead
• Organizing your work
• Routines and systems
• Being assertive
• Formulating an action plan

Budgets, External Venues and Action Planning

• Budgets
• the principles of budgeting
• analyzing budget figures
• A framework for a course budget
• External Venues
• Booking
•  essential administration before
• during and after a course
• Action Plan
• participants plan and discuss what they will do on return to work

Who Should Attend?

• Members of the training department support team who organize, produce and maintain the work of a training department.
• Certificates to all attendees