Course Objectives.

• A clear understanding of the origins, definitions, limitations and benefits of competencies, the confident in applying different ways of creating a competency framework for both individual jobs and teams.

• using competencies to link training and development activities to organizational aims and objectives and ability to apply competencies to training needs analysis, course design, delivery and evaluate

Course contents.

• Introduction to definitions of competency and competence
• Causes of confusion
• Origins and development of competencies
• Approaches in the USA, Europe and elsewhere
• The links with emotional intelligence
• Benefits of competencies
• Limitations of competencies
• Three approaches to identifying competencies
• Job analysis
• Modeling
• Organizational objectives
• Building competency frameworks for job families (case study)
• Writing clear definitions for each competency
• Using competency for needs analysis
• Design of training and development initiatives
• Evaluating training activities
• Review and revision of competency frameworks
• Extensive supervised syndicate and individual practice in competency framework design using different methods
• Facilitated group work using competencies to identify organizational training strategies design training and development initiatives to deliver business and participants own organizations
• Case studies and discussion sessions
• Course summary and analysis

Who should attend?

Training and Development Officers and Managers and Supervisors and Managers responsible for developing or evaluating training or for improving performance through personal skill development in their staff.