Course Objectives

• To identify if training will make a difference in productivity and the bottom line.
• To decide what specific training each employee needs and what will improve their job performance.
• To differentiate between the need for training and organizational issues
• To determine what sort of training is relevant to your employees' jobs
• To determine what training will improve performance,
• To determine if training will make a difference,
• To distinguish training needs from organizational problems, and
• To link improved job performance with the organization's goals and bottom line.
• This will provide a clear & concise process for planning, collecting, and analyzing data. You will perform a cost-benefit analysis and calculate a Return on Investment (ROI). This will also help you gain acceptance and recognition for your recommendations to management.
• Provides a needs analysis approach of training needs.
• Explains in detail how to plan a step-by-step procedure for analyzing needs.
• Explains a faster needs analysis procedure.
• Analyzes on how to avoid political pitfalls.
• Helps in achieving credibility with managers in your organization.
• Describe a procedure geared to training
• Describes how to design questionnaires, surveys and interviews
• Identifies the cost-benefits of training.
• Applies the Cost Benefit Analysis for improving the training processes.
• Analyze job performance and determine causes and solutions for job performance problems
• Explains how to deal with the management and unnecessary trainings.
• Determine when (and when not) to train.

Course Content

• Understanding and planning the training needs
  • Analysis of training needs.
  • Different Approaches to needs analysis.
  • The myth of the scientific needs analysis.
  • Where to start?
  • Specific steps
  • Common errors.
• Common forms of needs analysis.
• Key questions
• Faster methods.
• Templates and worksheets
• Data Collection

• Designing a questionnaire.
• Errors in Questionnaire
• Sampling of Data
• Assuring high rates of return.
• Types of interviews.
• Planning the interview.
• How to open an interview.
• Rapport-building techniques.

• Data Analysis

• Causes of performance problems.
• Types of data.
• When to train (and when not to).
• Statistical analysis
• Analyzing the data.

• Cost-Benefit Analysis
• Planning effectively within the Organization

• Dealing with management.
• Requests for training.
• Needs versus wants.
• Avoiding unnecessary training.
• Forms of needs analysis.
• Role of training.
• Misuses and abuses
• When not to do needs analysis.
• How to design a professional proposal/report.
• Gaining acceptance for your recommendations