Course objective.

• Performance Indicators and Standard Performance Indicators
• Benchmarking, Basic steps in Benchmarking including preparation and planning, Data sourcing, Reporting and analysis. Benchmarking Cycle and Levels, Aspects of Benchmarking System
• Integration and Action Planning
• Performance Improvement.

Course outline

• Preparation in which the following are determined
•  What to benchmark and who or what to benchmark against.
• Understand what is the Benchmarking Process?
• Implementation, in which best practices are adapted and/or adopted.
• One-to-one benchmarking
• Mutual- collaborative benchmarking
• Ranking
• Institutional Audit
• Accreditation
• Evaluation
• Recognize the need for Benchmarking
• Be able to scope Benchmarking Activity
• Discover why benchmarking works and how to make it work for your organization
• Find out how best practice companies achieve such high performance levels. 
• Evaluation, where new practices are monitored to ensure continuous improvement and, if necessary the whole cycle is repeated.
• Comparisons, which may include the following activities.

• Data collection.
• Data manipulation, construction of indicators
• Comparison of results with benchmarking partners.

• Investigation, that is, identification of practices and processes that result in superior performance.
• Measure your own quality and service programs against actual industry standards. 
• Strategies for finding best practice partners
• Build a Benchmarking Project Team
• Agree the Approach

• Decide the Objectives
• Implement the Project Plan
• Review the Project Findings
• Implement Improvement
• Evaluate the Project and the Benefits

• Linking benchmarking with organization strategies
• Setting up and monitoring performance improvement programs, and 
• Developing a benchmarking team.
• Participants gain complete understanding of concepts of Benchmarking through identification and analysis of Real Life case study examples