Course Objectives

• Consider the different approaches to management within organizations
• Study different ways of planning work to maximize efficiency
• Developing an understanding of his organization and the environment within which it operates
• Plan his own continuous professional development
• Learn effective ways of managing individuals
• Learn how to effectively lead meetings and briefings
• Developing his ability to prepare and deliver professional presentations
• Understand the supervisory principles & philosophy
• Recognize your strengths and growth opportunities as a manager.
• Recognize the four behavioral styles and how to coach each.
• Capitalize on your style for more effective communication.
• Delegate tasks to others.
• Set SMART goals for yourself and others.
• Provide constructive feedback and follow up on goals and workgroup targets with subordinates.
• Counsel an employee who is not performing up to expectations.
• Illustrate the impact of body language and voice tones on communication.
• List tactics for dealing with difficult behaviors.

Course Outline

• Managing Yourself
• The Role of the Manager
• Descriptions of the role of manager
•  What do effective managers do?
• Action centered leadership
•  Management v. Leadership
• Communication and presentation skills
• What makes someone difficult
•  The communication process
• Effective communication
• Communication impact
• Verbal communication
• Nonverbal communication
• Body Language
• Time Management
• Typical procrastinators & time wasters
• What am I here for?
• Establishing priorities
• The Time Management Grid
• Principles for effective personal time management
• Decision Making
• Managing Others
• Delegation
• What is delegation
• Do you need to delegate more?
• The advantages of delegation
• Why managers don’t delegate
• What to delegate

• Performance Management Appraisal

• The managers role
•  The performance appraisal cycle
• Setting objectives
• Making objectives SMART
• Conflict Management
• Identifying the different types of conflict & problems
• How do I handle conflict?
• Conflict management styles
• Systematic approach to managing conflict and solving problems
• Skills / attributes for managing conflict
• Motivation
• Some well-established theories of motivation
• Team briefing