Course Objective

• Motivate and direct the people he/she relies on—even if they don’t share his/her values
• Get more done by using the appropriate delegation techniques for any given situation
• Learn to reduce conflict, get commitment, produce results
• Respond effectively to difficult people and poor performers and turn them into team players
• Increase his confidence, leadership skills and personal and professional satisfaction in his job

Course Outline

• How to be a Manager
• How Values Influence the Thinking and Actions of Managers
• Motivation, Conflict and Delegation
• Organizational Culture and Subculture
• Emotional Intelligence and Ethical Leadership

Who Can Benefit

• Directors, managers or professionals with management responsibilities– in the private, public and not-for-profit sectors