Course Objectives

• To identify if training will make a difference in productivity and the bottom line.
• To decide what specific training each employee needs and what will improve their job performance.
• To differentiate between the need for training and organizational issues
• To determine what sort of training is relevant to your employees' jobs
• To determine what training will improve performance,
• To determine if training will make a difference,
• To distinguish training needs from organizational problems, and
• To link improved job performance with the organization's goals and bottom line.
• This will provide a clear & concise process for planning, collecting, and analyzing data. You will perform a cost-benefit analysis and calculate a Return on Investment. This will also help you gain acceptance and recognition for your recommendations to management.
• Provides a needs analysis approach of training needs.
• Explains in detail how to plan a step-by-step procedure for analyzing needs.
• Explains a faster needs analysis procedure.
• Analyzes on how to avoid political pitfalls.
• Helps in achieving credibility with managers in your organization.
• Describe a procedure geared to training
• Describes how to design questionnaires, surveys and interviews
• Densifies the cost-benefits of training.
• Applies the Cost Benefit Analysis for improving the training processes.
• Analyze job performance and determine causes and solutions for job performance problems
• Explains how to deal with the management & unnecessary trainings.
• Determine when and when not to train.

Course Content

• Understanding and planning the training needs
  • Analysis of training needs.
  • Different Approaches to needs analysis.
  • The myth of the scientific needs analysis.
  • Where to start?
  • Specific steps
  • Common errors.
  • Common forms of needs analysis.
  • Key questions
  • Faster methods.
  • Templates and worksheets

• Data Collection
  • Designing a questionnaire.
  • Errors in Questionnaire
  • Sampling of Data
  • Assuring high rates of return.
  • Types of interviews.
  • Planning the interview.
  • How to open an interview.
  • Rapport-building techniques.
• Data Analysis
  • Causes of performance problems.
  • Types of data.
  • When to train (and when not to).
  • Statistical analysis
  • Analyzing the data.
• Cost-Benefit Analysis
• Planning effectively within the Organization
  • Dealing with management.
  • Requests for training.
  • Needs versus wants.