Course Objectives

• Clarifying the team purpose
• Clarifying roles
• Proactive team co-operation           
• Identify critical success factors for your team
• Focus on developing a high performance team
• Deal with conflict and dissension
• Understand why team work can enhance departmental goals
• Identify situations where teamwork can be particularly useful
• Become an effective Team Leader
• Set team objectives and goals
• Identify team roles
• Build a balanced team
• Use problem-solving techniques in a team
• Motivate your team
• Coach your team
• Monitor and evaluate team working

Course Outline

• Communication and moving from fear to co
• Change management plan
•  The change management process and key activities
•  The impact of change on key human resources systems
•  Assessing the results achieved and impact on change
•  Working with Others
• Creating Successful Working Partnerships
• Motivating Yourself and Others
•  Difficult People and Situations
• Managing Difficult Situations
•  Influencing Skills
• Models of Communication & Building Rapport
• Creating Win/Win Solutions
• Assessing Your Team Qualities
•  The advantages of working in a team
• Interpersonal communication within the team
• Character of team leader
• How to use the team time effectively
•  Practical Cases