Course objective

• How to Designing & Implementing the right sales process for your business?
• Writing Sales Letters
• Different approaches to meet prospective customers
• Asking the right questions
• Preparing quotations
• Presenting products and services
• Turning features into benefits
• Recognizing buying signals
• How to close a sale?

Course outline

• Developing a Sales Process
• Designing the right sales process for your business
• Introducing yourself to prospective customers

Written approaches

• Telephone Techniques
• Face to Face meetings
• Asking the right Questions
• Establishing customer needs & wants
• Presenting your products and services
• Preparing quotations
• Presenting your proposal
• Selling the features and benefits 
• Overcoming objections  
• Recognizing buying signals  
• How to close a sale
• Effective Communication Skills
• The psychology of selling
• Why we buy
• Listening skills
• Nonverbal communication
• Body language

• Upping your verbal & vocal skills
• Add power to your words.
• Understanding and using suggestion, 
• Multi-Sensory communication

• Persuasion

• How to develop and demonstrate enthusiasm 

Who can benefit?

• sales and sales support personnel and sales managers