Course objective

• Determine how to improve the way they communicate with others through a variety of mediums
• Understand how they can enhance the process of knowledge transfer by creating an understanding in others but also by bringing around change in action
• Identify how to make the most of the time they have, ensuring tasks are achieved effectively
• Understand how to demonstrate a change in ‘mindset’ when it comes to having to deal with workloads and other people

Course outline 

Communication Essentials

• The Communication Process – the Sender / Receiver principle
• Barriers to effective communications and how to overcome them
• Learn how to communicate with just about anyone – understand others’ work personalities
• Vital interpersonal skills to enhance face-to-face communications – it’s about your Words / Music and Dance
• Learn how to engage the thinking brain to develop more assertive communications

Communication Management

• Learn how to communicate with difficult and demanding people
• Manage others rather than them manage you
• Learn how to say ‘no’ more effectively
• Understanding conflict and why it happens
• Learn a variety of conflict resolution styles and use the 4Ps to aid in reaching an agreement

Communication Alternatives / Planning Essentials

• How to run effective meetings – uncover the 3 stages of world class meetings

Ensure buy-in and participant involvement at meetings

• Determine the 4-point plan for emails and letters
• Discover the 7 steps to effective business writing
• Understand the key principles of effective planning – the Wheel of Success

• Planning Essentials

• Determine how to set attainable goals to ensure the best chance of success
• Learn the 3 Principles of effective Time Management
• Learn how to prioritise your workload to aid in planning your tasks effectively
• Discover how to deal with your Time Bandits
• 5 Steps to the art of  Delegation it’s not about Allocation

• Planning Add-ons

• Learn how to get proposals accepted
• Establish problem solving techniques to ensure success every time
• Principles to determine the need for continuous improvement